Terms and Conditions.

1. Contracting party

Your contracting party is A.E. 10 Taxi e.U., trading under the brand Limousinen Service Austria.

• A.E. 10 Taxi e.U. (Limousinen Service Austria)
• Sonnwendgasse 24/3, 1100 Wien (Vienna), Austria
• VAT ID: ATU81063938
• Phone: +43 660 1261388
• Email: [email protected]

2. Booking and conclusion of contract

You book rides via our online booking system. The contract is concluded as soon as you receive a booking confirmation from us by email.

Requests for certain vehicles, such as the Sprinter, only become binding once we have confirmed them.

3. Prices

We operate at fixed prices. All prices include 10 % VAT.

4. Payment

You can pay online by card via SumUp, or in cash or by card directly to the driver.

For card payments you are redirected to the secure payment page of our payment service provider SumUp. You enter your card details only there. Limousinen Service Austria does not collect or store card details and never asks for passwords.

5. Cancellation

Cancellation is free of charge up to 24 hours before the agreed pick-up time. After that, the full fare is charged.

If you paid online, the amount is automatically refunded to the original payment method when you cancel free of charge.

6. Waiting time at the airport

Airport transfers include 60 minutes of waiting time. It starts at the actual landing time according to our flight monitoring.

7. Flight monitoring and delays

We monitor the flights booked. If your flight is delayed, the pick-up time is automatically adjusted to the actual landing time.

8. Vehicles and capacities

Depending on the vehicle class, the following maximum numbers of passengers and pieces of luggage apply:

• Business Class Limousine: up to 3 passengers, 2 pieces of luggage
• First Class Limousine: up to 3 passengers, 2 pieces of luggage
• Business Minivan: up to 7 passengers, 7 pieces of luggage
• Business Sprinter: up to 16 passengers, 16 pieces of luggage
• Luxury Sprinter: up to 10 passengers, 10 pieces of luggage
• Coach: up to 50 passengers, 50 pieces of luggage

9. Liability

We are liable for damage caused by us intentionally or through gross negligence within the statutory limits.

We accept no liability for delays or disadvantages caused by the passenger, for example by arriving late or providing incomplete information.

10. Place of jurisdiction and applicable law

Austrian law applies. The place of jurisdiction is Vienna.

11. Language

This English version is provided for convenience. In the event of any discrepancy, the German version shall prevail.